Shipping policy

We're so excited for your pup to receive their new gear!

Orders are processed within 1-3 business days.

During launches, sales, or busy periods, processing may take slightly longer.

Australia:

Shipping times are estimates and may vary.

All orders include tracking.

You'll receive your tracking number via email once your order ships.

Shipping costs are calculated at checkout based on your location.

We may offer:

Once your order has been shipped, we are not responsible for delays caused by the carrier. However, we will always help you locate your parcel.

If your parcel appears lost, please contact us and we'll assist.

Customers are responsible for entering the correct shipping address. We cannot guarantee changes once an order is placed.

If parcel is returned to us due to incorrect address:

If your order arrives damaged, please contact us within 48 hours with photos and we'll help resolve it.